Enhancing Security Operations at Northern Trust with ServiceNow

Company Overview

Northern Trust (NT) is a global financial institution managing over $1.6 trillion in assets under management and $16.9 trillion in assets under custody/administration. Serving large enterprises and institutional clients worldwide, NT operates with a focus on operational excellence, data security, and strict regulatory compliance. To scale its security operations and support growth, Northern Trust sought to modernize its approach using ServiceNow.

Problem

As part of its digital risk strategy, Northern Trust needed to improve how it identified, tracked, and resolved security issues across its systems. Their teams were spending too much time on manual tasks, struggling with misrouted requests, inconsistent data, and a lack of clear visibility into critical risks. These gaps slowed response times and created compliance risks, especially as their cloud environment continued to grow.

Solution

Proviniti worked closely with Northern Trust to simplify and modernize their security operations using ServiceNow. The first step was to fix a long-standing issue in how the system handled deferred security risks, ensuring nothing important slipped through the cracks. To give teams a better view of what mattered most, Proviniti created a clear, easy-to-navigate dashboard that highlighted important security findings and their current status in one place.

Proviniti also improved how incoming tasks were routed, helping teams get the right work to the right people faster. To make compliance reviews easier, Proviniti added a way to clearly track which systems were affected by each issue. The team helped Northern Trust streamline over ten policy and rule changes, automated clean-up of outdated tasks, and integrated a key cloud security tool called Wiz to enhance their visibility.

Finally, Proviniti used ServiceNow’s Gen AI and Now Assist tools to automate common, repetitive tasks—helping the security team respond more quickly while focusing on what matters most.

Results

Northern Trust achieved measurable improvements across its security operations. Vulnerability tracking accuracy improved by 30%, reducing exposure and elevating risk posture. SLA performance increased by over 25% through accurate routing and resolution workflows. Real-time dashboards accelerated compliance reviews and cut audit prep time by 40%. Integration with Wiz expanded security coverage into cloud environments, reducing blind spots. Now Assist and Gen AI-driven automation handled nearly 50% of routine security tasks, enabling teams to focus on strategic remediation and governance. Together, Proviniti and ServiceNow delivered a resilient, scalable, and AI-augmented SecOps solution aligned with Northern Trust’s enterprise objectives.