Streamlining Asset Management with ServiceNow HAM

Company Overview

Leidos, a Fortune 500 company with 47,000 employees, is a leader in addressing global challenges in national security and health. They focus on developing smarter technology solutions for highly regulated industries.

Problem

Leidos, heavily reliant on technology, struggled with managing IT assets across multiple locations. Customizations within their existing IT Asset Management module and application were no longer effectively serving the business needs.

Solution

Proviniti implemented a migration strategy to transition Leidos from IT Asset Management (ITAM) to Hardware Asset Management (HAM), ensuring seamless integration, data accuracy, and efficient management of hardware assets. A thorough assessment of existing customizations was conducted, aligning them with out-of-the-box Hardware Asset Management workflows. Approximately 100 hardware asset catalogs were redesigned, and over 30 custom reports and asset dashboards were implemented. End-to-end asset lifecycle management was optimized. Streamlined governance models and leveraged automation to drive operational efficiency and enhance asset visibility across the organization.

Results

The implementation of automated asset lifecycle management processes provided Leidos with enhanced visibility, control, and strategic planning for asset upgrades and retirements. Advanced cost tracking capabilities drove financial efficiency through precise budgeting and cost monitoring. New HAM Pro workflows fostered process automation, reduced manual intervention, and improved operational efficiency, accelerating asset management maturity and transforming business operations. Advanced workflow solutions improved asset delivery by 40%, and the deployment of an asset recycling policy met regulatory metrics. Real-time dashboards, reminders, approvals, and replacements reduced asset management costs by 40%.